Statius Management Services | The Coffee Break Challenge

	We face occasional problems in the delivery of our products and services.
	We sometimes get problems because we don't take the time and effort to ensure we really know what our customers want.
	We get problems because of poor supplier performance and poor supplier relationships.
	We know we should be better at responding to customer issues.
	We should be both quicker and better at responding to issues raised by our customers.
	We can occasionally spot the danger signs that show when our customer service processes are under pressure..
	Our customers do not go out of their way to recommend us to others.
	Our customers occasionally provide us with feedback about our offering.
	We know why some customers are happy and others are not.
	We usually place orders based on the lowest price.
	We sometimes encounter problems because Sales oversell our products and services?
	We are clear about how we can create a better customer experience and have a plan to do so.