The Business Continuity Institute (BCI) recently surveyed over 650 organisations worldwide and found that, whilst 75% had implemented major strategic change programmes, 84% of these projects had been implemented without considering business continuity. Rather worryingly, these major change programmes included mergers, acquisitions, reorganisations, outsourcing of key processes and the introduction of new products – many of which were undertaken without any kind of thinking being applied to the ongoing resilience of the business. Mark Woods, MD of Statius, commented “In business there are some risks you have to take but many of these risks are those can easily be accounted... Read More
The Institute of Customer Service (ICS) has undertaken its first comprehensive research exercise examining the return on investment from customer service. When asked which activities were most likely to lead to the highest returns, eighty per cent of respondents said “gaining an understanding of the customer’s point of view”. Seventy-four per cent also said that gathering and acting on customer feedback would also prove effective. Statius’ managing director, Mark Woods, commented “This research fully endorses our change management approach as, in all instances, our first action is to establish an organisation’s “purpose”, that is, the benefits and capabilities that the... Read More
The first conviction under corporate manslaughter legislation introduced in 2007 has now been made. A geologist died when taking soil samples in a 12ft deep unsupported pit which caved in. Cotswold Geotechnical Holdings were fined £385,000 and Mr Justice Field, the judge, told the court that the fine reflected the seriousness of the offence and would act as a deterrent for other companies who do not adhere to health and safety legislation. At Statius we pride ourselves on professional and practical health and safety advice. If you are in any doubt about the safety and welfare of your people or... Read More
The recent Sony hack attack has shown how vulnerable our increasing love affair with the online world had made us. The explosion of information technology means that organisations are now exposed to completely new areas of risk that didn’t exist a generation ago. As a result, the subject of information security has percolated to the top of the management agenda for a number of reasons: The loss of some very high profile data Virus attacks Computer hackers We are all now very aware of the threats arising from mismanaging information security. Protecting information security is about how an organisation maintains:... Read More
The new ISO 26000 standard, Guidance on Social Responsibility, was published late last year and gives guidance on the underlying principles of the, often confusing, area of social responsibility. The aim of the standard is to help organisations integrate socially responsible practices into existing strategies, systems and processes. The framework includes seven key areas. • Human rights • Labour practices • The environment • Fair operating practices • Consumer issues • Community involvement and development • Organisational governance By using the framework to review the way in which an organisation behaves, the ISO 26000 Standard assesses to what extent an... Read More
Since the invention of management over a century ago, management has become detached from both the day to day operation of the organisation and from delivering value to the customers who pay for the products and services provided. Conventional wisdom is that managers set targets and then create systems to monitor, measure and control the execution of these targets. These systems include budgets, performance management, incentives and appraisals which are used to exercise control and ensure that targets are met. Simple, obvious and wrong!
We need a change in management thinking.
The aim of this blog is to therefore challenge the way in which we currently think about management, hopefully slaying some of the myths that surround it.