My favourite subject at school was history, with a guy called Mr Poxon.  He told me I wouldn’t get an […]
Management education and development is a lucrative business.  Training provides us with new skills and concepts (head stuff), but do […]
The what’s my number question was a question originally posed to me some years ago by Adam Young, one of […]
As you know one of my favourite management thinkers is a guy called Deming, in his book The New Economics […]
The vast majority of business owners and managers we encounter have “come off the tools”, usually from the grassroots of […]
Failure; friend or foe?  It’s a cliché to say that we learn more from our mistakes than we do from […]
The intention with our blogs, and the associated webinars, is to provide you with the thinking, the tools and the […]
Tools for tempting (and treasuring) talent  Interviews are the tried and trusted tool for assessing new talent.  But how effective […]
Conquering Cash Flow  Companies run into cash flow problems for a whole variety of reasons; expenses are underestimated, the labour […]
Time to set next years goals – 5 steps to business planning  Well, it’s that time of year again, the […]
Business Excellence Model © European Foundation for Quality Management Many years ago, I studied for an MBA with an excellent […]
Getting noticed At the turn of this century, 20 odd years ago, a guy called Derrick White published a book […]
  One of my favourite people in the world, a lady called Louisa, who I haven’t seen in years because […]
Developing yourself, and the business, takes time and tenacity.  And one of the best ways of ensuring you get the […]
  You can drive sales revenues any number of different ways but what is right for you and how do […]
  Delegation or abdication?  How many of us have all the time we need? How many of us regularly tick […]
It obviously costs money to undertake any type of work or endeavour.  And the cost of that work might include […]
The critical difference between a high-maintenance and high-performance team is the culture of accountability, measurement and ownership…but 1)      How do […]
I came across two fantastically staggering statistics recently: Most buyers are now 80% of the way through the sales process […]
As a species we are categorised as human “beings”.  … but, I think, in this day and age most of […]
The pit of doom You can’t be everything to everybody and you can’t do everything for everyone.  There are some […]
  The last blog looked at business risk from an overall or general perspective, this week we’re digging deeper into […]
Business is inherently risky.   And many of us thrive on risks associated with starting, running and growing a business; new […]
Increasing the lifetime value of customers  There are a couple of sneaky little concepts that I’d like to introduce you […]
Connecting vision, strategy and performance indicators  The balanced scorecard is a great little tool that seeks to link the company […]
  When it comes to customer satisfaction there are a couple of hard truths:  Defecting customers cost huge sums of money  […]
Recruiting good people is one of the perennial problems for any ambitious owner managed businesses, it’s also critical to get […]
We’ve said on many occasions “happy staff lead to happy customers and happy customers come back …”  so, is the oft repeated chant of “the customer is King” correct?  For most business leaders […]
The intention with our blogs, and the associated webinars, is to provide you with the thinking, the tools and the […]
Tools to make you THINK differently about your business You wouldn’t measure your weight with a ruler would you? So, […]
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