The intention with our blogs, and the associated webinars, is to provide you with the thinking, the tools and the […]
Business Excellence Model © European Foundation for Quality Management Many years ago, I studied for an MBA with an excellent […]
  When it comes to customer satisfaction there are a couple of hard truths:  Defecting customers cost huge sums of money  […]
We’ve said on many occasions “happy staff lead to happy customers and happy customers come back …”  so, is the oft repeated chant of “the customer is King” correct?  For most business leaders […]
The intention with our blogs, and the associated webinars, is to provide you with the thinking, the tools and the […]
Tools to make you THINK differently about your business Have you ever thought about the extensive amount of time and […]
Tools to make you THINK differently about your business Have you ever thought about the extensive amount of time and […]
Tools to make you THINK differently about your business I first came across this approach to looking at data when […]
Tools to make you THINK differently about your business Have you ever thought about the measures that are most likely […]
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