What is ISO9001?
ISO9001 is most easily understood as a “book of best practice” for a company or an organisation. Its objective is to provide a proven framework that helps you improve the way in which your work works. Underlying the standard is a process of creative destruction; the objective of which is to ensure the organisation becomes more efficient and more effective over time.
Obviously, these days however, it needn’t be a “book”, any quality manual and associated procedures describing how processes work can be retained completely electronically.
The ISO9001 standard provides a framework that asks a company to demonstrate that:
- At the business planning or strategic level, it understands the environment within which it operates and takes action to:
- Mitigate any threats or risks
- Take advantage of any opportunities
- At the operational level it reviews and takes action on any process risks or opportunities
- Overall the company can demonstrate continual improvement
What are the benefits of ISO9001?
There have been many studies into the benefits of ISO9001. Many of these are by well-known and illustrious bodies for instance Mori and SGS. Interestingly, they all seems to report similar findings. The results below show the benefits found in a study by Research International:
- Improved profit/reduced costs – 40%
- Improved managerial control – 86%
- Improved efficiency – 69%
- Reduced waste – 53%
- Improved customer service – 73%
- Improved staff motivation – 50%
Sector specific standards
A number of industrial commercial standards have developed their own sectors schemes often based on the hugely successful ISO9001 standard. These standards include:
- Hazard Analysis and Critical Control Points (HACCP), typically used in the food sector
- TS16949, typically applied to the automotive sector
- AS9100, the aerospace standard
Statius specialises in implementing and maintaining management systems to a variety of standards. The archetypal standard being the prestigious and internationally recognised quality management standard ISO9001. However, by defining quality as meeting customer satisfaction and the organisation’s current objectives, the emphasis changes from one of quality management to one of business management.
There are two ways to build a management system:
- The easy way for the assessor to assess. This approach would use the standards structure, the standards terms terminology, but is often alienating to your staff
- The easy way for the company to get value from the system. This approach, our approach, seeks to understand your business and your processes and connect them to your existing objectives and key performance indicators. We’d then create a cross reference back to the standard so it is easy for the assessor.
Which would you prefer?