Investors in People and ISO 9001

BPTW Logo

The problem

The architects BPTW wanted to engage more of their staff in developing the business, so using the existing ISO 9001 management system as a bedrock, a decision was made for the company to become recognised as an “Investor in People”. 

The client 

BPTW is an award winning mid-sized firm of architects and quantity surveyors, specialising in social housing and the regeneration of large inner London estates.  The practice was formed in 1988 and has grown steadily and were now structured into five architectural teams, a QS team, and various IT and support teams.

The background 

The relationship between BPTW and Statius is a long one: Mark Bottomley, partner at BPTW, initially commissioned Statius to assist with the implementation of the BS 5750 standard in 1993.  The Company was assessed by NQA passing on the first attempt.

The solution 

The initial task was to develop the recent strategic review into a formal business plan.  Two critical issues identified during the review related to marketing and internal communications and, as a result, a marketing team was set up to extend the firm’s marketing capability.  The team has since created an extensive marketing plan which is reviewed and updated quarterly.  A number of internal communications activities have also been developed, specifically; job competences were developed for different positions and grades; a revised appraisal process is now used to ensure staff development is linked to job competencies and business objectives, and critical reviews of the design activities were extended to allow greater involvement in the creative processes.

The outcome 

The organisation’s culture has changed dramatically and it is now joked that BPTW actually stands for “Best Place to Work”.

  • Over 50% of staff are now involved in the annual business planning process 
  • Annual staff turnover has significantly reduced. 
  • 82% of staff now firmly believe that managers are committed to training and development, up from only 28% before the initiative.
  • A committed and loyal workforce. Comments made during the assessment include "I like it here, all my friends are here!" and "People listen to you".
  • The Company has at its disposal a very simple to understand and unambiguous policy manual and set of procedures that reflect what the Company sees as its ‘best practice’.

For a consultative meeting or additional information, please get in contact.


 

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Our Clients Love Us

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The Easy Choice

“From the initial interview stage, through to a final selection process, it became an easy choice with Statius management being appointed as consultants for SERAPID ISO certification. Clint was integral to us achieving certification and made the whole process relaxed with a very professional approach!”
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Simply ISO9001

“Statius took time to understand us, then they made ISO9001 very simple whereas other consultants had made it impossibly complicated”
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Mindset management

“This (assignment) has confirmed some things I knew, and that was useful; some things I didn’t and that too was useful. However, most importantly, I guess we all felt a bit uncomfortable at times but now we have a real and robust improvement plan to go forward with.”
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Mindset management

“The (performance improvement) work you have undertaken has providing a real opportunity for us to break out of our mindset… I’m just afraid it will stop!”
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Streamline and simplify

“I have to say from a personal viewpoint, since you came on board you have helped streamline and simplify our systems brilliantly, and continue to do so, which makes my job much more straight forward, and I thank you very much for all your efforts...”
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Securing new business

“Without the help of Statius and the systems and processes developed we would not have secured £27m of framework agreements and term contracts.”
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Changing thinking

“Statius challenged and changed our thinking, without them we would never have changed the business model and we’d be far less prepared for sale.”
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Integrated management

“Statius’s hands on approach and genuine interest in the development of the Integrated Management System meant that we successfully achieved ISO 14001 certification (at the first attempt) and we shall rely on their future support as we develop our systems.”