I came across two fantastically staggering statistics recently: Most buyers are now 80% of the way through the sales process […]
Increasing the lifetime value of customers  There are a couple of sneaky little concepts that I’d like to introduce you […]
  When it comes to customer satisfaction there are a couple of hard truths:  Defecting customers cost huge sums of money  […]
Tools to make you THINK differently about your business Can I invite you to take a step back for the […]